Glass Lens Return Policy
Glass can be very heavy and you may find it uncomfortable. LensFactory will not take returns based on the weight of the material used to create the lens. If you would like to shop other materials that will be a lighter weight, please navigate with the header above.
PICK YOUR LENSES
First, pick the type of eyeglass lenses that you need, the lens material and any other options. LensFactory offers a wide selection of available lens. From plastic to glass, we have you covered.
Send us your frames
Send us your current or new eyeglass frames, and latest prescription with your pupil distance. We can also find your PD from old lenses that you send. Our shipping kit makes it easy!
ENJOY YOUR NEW LENSES
Sit back and relax while we make your new lenses. After replacing your lenses, we will send your glasses back to you! Our customers love saving up to 75% from retail stores. That's how we do business.
The LensFactory Guarantee
When you send us your glasses, we refurbish them for you if they need to be refurbished. We fix or replace them for you if we break them. We remake them for you if you don’t like them. And if we do everything we can to make you happy and fail, we’ll refund your money.